District Manager

Location Tennessee
Published: about 2 months ago

As a District Manager, you will be responsible for managing the total service delivery for up to 20 or more apartment communities and providing direction and oversight for 15-30+ Service Valets within an assigned district.  In this role, you will report to the Regional Director of Operations and work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for trash and recycling collection on assigned properties.


We offer a competitive starting base salary, quarterly bonus, company-provided truck, and outstanding benefits.


This position requires a willingness to work a split shift schedule which includes hours in the morning/early afternoon and evening, depending on needs.  You will split your time working from home and in the field/community properties, as necessary up to 50% of the time.


Essential duties include:


Daily Operations

  • Provide on-call support to Service Valets and communities within a split shift schedule

  • Responsible for recruiting, hiring, and onboarding Service Valets

  • Responsible for ensuring daily/nightly completion of resident doorstep trash/recycle pick-up for assigned properties

  • Inspect properties regularly for resident and Service Valet compliance

  • Responsible for creating and managing the schedule for the part-time workforce

  • Manage a labor budget of up to $150k depending on the number of assigned properties


Customer Retention

  • Makes informed decisions with consideration of customer/associate impact, ensuring maximum quality of service

  • Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns

  • Promote and educate property staff on any/all new service offerings from Valet Living


Organizational Activities

  • Comply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner

  • Ensure daily delivery of company reports to designated property staff members

  • Collaborate with internal business partners; finance, human resources, marketing, operations, and IT

  • Keep timely/accurate customer, associate, and operational records

  • Acts in accordance with organizational and quality standards

  • Discusses associate’s development needs and subsequently facilitates appropriate support, coaching, and/or training opportunities


Service/Support

  • Facilitate and lead new community launches, including container distributions

  • Drive to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Weigh Stations, Brochures, Etc.)

  • Drive to properties within assigned district/region up to 50% of the workday


You are a good fit if you have the following experience, education, and skills:

  • High school diploma or GED equivalent

  • Multi-location management experience of a dispersed workforce

  • Customer service, and prior people management experience (preferred in a part-time workforce)

  • Proficiency in MS Word, Outlook, Excel & PowerPoint

  • Knowledge of basic employment law, customer service fundamentals, and leadership/management principles

  • Unwavering work ethic, integrity, and sense of accountability

  • Ability to manage stress and adapt to changing environment; comfortable with complexity

  • Ability to perform effectively in environments with frequent workload changes and competing demands

  • Effectively communicate with others both verbally and written

  • Build effective teams, hold self/others accountable


Special Conditions of Employment

  • Valid driver license and good driving record

  • Ability to operate a motor vehicle and drive for periods of time

  • Ability to work outdoors, and drive in changing weather conditions

  • Flexibility to work split schedule and/or be on call during irregular hours depending on business needs


Physical Requirements

  • Ability to lift up to 50 lbs.

  • Carry filled tote on the shoulder(s) up to 50 lbs. up/downstairs

  • Bend at the waist and lift over the shoulder

  • Bend at knees and lift over the shoulder

  • Lift arms shoulder height

  • Ability to walk a distance of the property, and be exposed to disagreeable odors


We provide the following comprehensive, flexible benefits to our full-time associates.

  • Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options

  • Tax advantages through healthcare savings and flexible spending accounts

  • Financial protection through disability, life, accidental death & dismemberment, and business travel insurance

  • 401k plan with a generous company matching contribution

  • Generous paid time off program in which benefits increase along with your tenure with the company

  • Support of continued education through tuition reimbursement

  • Associate and family assistance program

  • Associate discount programs

  • Referral bonus program

  • Rewards and recognition program